VIsitor Services Manager
Greet visitors with a friendly, professional service-oriented approach. This position is responsible for serving as the initial contact for all visitors to the Museum; providing information, addressing questions, concerns or needs related to its operations, programs and services.
Greet all visitors, introduce Museum to visitors with visitors guide and other appropriate materials
Collect admission fees, enter in computer/register, keep track of demographics
Verify current memberships for free admission including reciprocal programs
Become knowledgeable of Museums programs, classes, camps, birthday parties, memberships and special events and be capable to communicate same to visitors
Answer phones, direct calls to appropriate people; provide information by phone, in person and by email
Book birthday parties, classes, camps and other appropriate programs
Process program (membership, classes, camps and birthday party) applications and enter information into appropriate computer database
Handle admission, membership, camps, class and birthday party questions and issues
Process, record, balance all cash, checks and credit card receipts
Communicate with Weekend Front Desk staff, send weekly email with notes and tasks to complete
Assist in greeting and processing group field trips
Keep Front Desk, Lobby and vending area neat and clean
Restock informational materials at Front Desk and Lobby area, making copies as needed
Support Gift Shop staff, assist customers, and complete sales.
Perform other duties as assigned, support Museum staff with mailings, prep, etc., as needed
Be a center of emergencies: i.e. lost child, reset alarm, rest room problems
High School Diploma required Skills & Qualifications
Minimum High School diploma
Office, reception and cash register experience
Computer knowledge: Microsoft Office, Excel, QuickBooks POS, Sage
Strong customer service, communication and organizational skills a must with the ability to multi-task
Ability to effectively and courteously communicate with children and adults
Dependable, maintain scheduled work hours and on occasion for special events or training.
Pleasant, upbeat personality with a positive attitude
Prior customer service and retail experience required How To Apply:
Email resume and cover letter by email only to email@example.com
. Subject line: Visitor Services Associate. No phone calls please.